FAQ

You can book a vehicle using your app or from the web portal. Choose a vehicle from the map and book it.
When you are in front of the vehicle, you can open it with the app by reading the QR Code or typing in the number plate. The system, after checking the availability of the vehicle, opens the car doors and let you start your journey. You will find the keys inside the vehicle.
Make sure is the vehicle you have booked by checking the registration number. If the problem persists, call the Call Centre.
Once you have started the vehicle drive it normally. If you have to stop, lock the car and take the keys with you.
Once you have completed your journey you can release the vehicle, switch off the car and check that everything is in order. Leave the keys in the glove compartment, check that the windows are closed, exit the vehicle and make sure you lock the doors. From the app you perform the return operation which will remind you of the closing operations and close the car by reading the QR Code. Wait until the car is closed.
When you finish your rental, leave the vehicle in the same car park of departure or, in case of One-Way booking, in the arrival car park chosen during the booking process.
With Car Sharing Roma, you can park for free in the blue parking spaces of Roma Capitale. For further information, consult our regulations in the Useful Documents section.
Check that you have locked your car, that you are in the release areas marked in blue on the map and that you have left the keys in the vehicle. If you have problems call the Call Centre.
Use the app or the web portal to cancel your reservation.

Registering for the service is easy. The only information required is:

  • A valid driving licence for the category of vehicle to be hired, valid for at least one year from the date of first issue
  • An active e-mail address
  • Your mobile phone number to send you profile or rental information
  • Credit card (no debit or prepaid cards)
If you find an object in your car that you want to hand over to Car Sharing Roma, send an e-mail to carsharing@romamobilita.it indicating your name, surname and telephone number. One of our operators will contact you to arrange the delivery of the found objects.
No, you can only book one vehicle at a time. This is to facilitate the community, as these vehicles are shared.
All the vehicles in the fleet have a manual gearbox, with the exception of the full electric vehicles Peugeot 208e and Nissan e-NV200, with an automatic gearbox (the only vehicles authorised to access the A1 - Tridente Traffic Zone).
For information on RESERVATIONS and EMERGENCIES, you can call the Call Centre dialing: 06 57003 (key2).
For administrative or other information, please send an e-mail to carsharing@romamobilita.it.
If we are unable to collect the amount due, your account will be temporarily blocked and you will not be able to make any further bookings. You will receive an email notification about this. A new debit attempt will be made every day. Please check your credit card details in your personal profile and correct them if necessary.
It is possible that the vehicle you want to book is not available because it was booked by another customer or is out of service.
The personal data you entered when you registered with Car Sharing Roma can be changed by accessing your Personal Area and your Account from the website or from the App.
To change your e-mail address, just log into your Account and click on the edit icon that will open the 'Edit account e-mail' window.
You will be asked to enter your new e-mail address in the field provided and confirm the operation. You will then receive a confirmation e-mail at your old address and an activation e-mail at your new address.
Check the data coverage of your device. If the problem persists, close and reopen the application. If the application is still not responding and you have an active reservation, contact Car Sharing Roma Customer Service, to avoid being charged for any reservation costs related to the technical problem.
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